Privacy Policy

Last Updated: [01-01-2026]

Craft Builders Technical Services L.L.C (“Craft Builders,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, contact forms, WhatsApp, phone calls, email, social media, or any other communication channel.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or enquire about our services.

1. Information We Collect

We may collect personal information when you contact us, submit a form, request a quotation, book a consultation, or communicate with us. This may include:

• Your full name

• Email address

• Phone number

• Location or project address

• Service requirements

• Project details, images, drawings, or documents shared by you

• Any message or information you voluntarily provide

We may also collect basic technical information through the website, such as browser type, device information, IP address, pages visited, and website usage data. This helps us improve website performance and user experience.

2. How We Use Your Information

We use your information for the following purposes:

• To respond to your enquiries

• To provide quotations and service information

• To schedule consultations, site visits, or project discussions

• To understand your project requirements

• To improve our website, services, and customer support

• To communicate with you through phone, email, WhatsApp, or other channels

• To maintain business records

• To comply with applicable legal or regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share your information only when necessary, such as with:

• Internal team members handling your enquiry or project

• Contractors, consultants, suppliers, or service partners involved in project delivery

• Website hosting, analytics, CRM, or communication service providers

• Government authorities or legal bodies if required by law

Any sharing of information is done only for legitimate business, service, operational, or legal purposes.

4. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve functionality, understand visitor behavior, and enhance user experience.

Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve our services. You can control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no online transmission or storage method is completely secure. While we do our best to protect your information, we cannot guarantee absolute security of data shared through the internet.

6. Data Retention

We keep your personal information only for as long as necessary to fulfill the purpose for which it was collected, including enquiry handling, project communication, business records, legal obligations, and dispute resolution.

When the information is no longer required, we may delete, archive, or securely dispose of it.

7. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you

• Correct inaccurate or outdated information

• Request deletion of your personal information

• Withdraw consent for marketing communication

• Ask questions about how your data is used

To make a request, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, platforms, or social media pages. We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before sharing any information.

9. Marketing Communication

If you contact us or submit an enquiry, we may use your details to respond to you or send relevant service-related communication. We may also send promotional updates only where appropriate or where you have shown interest in our services.

You can request to stop receiving marketing messages at any time by contacting us.

10. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us at:

Craft Builders Technical Services L.L.C
Email: Sasa@craftbuilders.ae
Phone: +971 58 995 1383
Address: [Royal Palm Business Center 13th Floor City Bank Building Umm e Hurair Second]
Website: https://craftbuilders.ae/